This Privacy Policy describes how (“we”, “us”, “our”) collects, uses, stores and shares information when you visit our website or use our services. By using the website you agree to the practices described here. If you do not agree, please do not use the website.
1. Information We Collect
Information you provide
- Account details: name, mobile number, email address, shop/business name, password (stored in encrypted/hashed form).
- Service request data: information and documents you submit to process a request (for example details required for a PAN application or a document print).
- Payment information: wallet top-up and transaction records. Card/UPI credentials are handled by the payment gateway and are not stored by us.
- Messages you send through the contact form, email, Telegram or support tickets.
Information collected automatically
- IP address, browser type, device type, operating system, pages visited, date and time of visit and referring URL.
- Cookies and similar technologies (see Section 4).
2. How We Use Your Information
- To create and manage your account and to provide the services you request.
- To process payments, maintain wallet balances and issue transaction reports.
- To communicate with you about requests, updates, security alerts and support.
- To detect, prevent and investigate fraud, misuse and security incidents.
- To analyse usage and improve the website, services and user experience.
- To display advertising (see Section 5) and to comply with legal obligations.
3. Sharing of Information
We do not sell your personal information. We may share it only:
- with service partners, government portals or payment gateways, strictly as needed to complete the service you requested;
- with hosting, analytics and security providers who process data on our behalf under confidentiality obligations;
- when required by law, court order or a lawful request from a government authority; and
- to protect our rights, users or the public from fraud, abuse or security threats.
4. Cookies
Cookies are small text files stored on your device. We use cookies to keep you logged in, remember preferences, understand how the site is used and to show relevant advertising. You can disable or delete cookies in your browser settings; some parts of the website may then not work properly.
5. Advertising & Google AdSense
We use Google AdSense to display advertisements on this website. Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to this and other websites.
- Google’s use of advertising cookies (such as the DoubleClick/DART cookie) enables Google and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet.
- You can opt out of personalised advertising by visiting Google Ads Settings. You may also opt out of some third-party vendors’ use of cookies for personalised advertising at www.aboutads.info.
- To learn how Google uses data from sites that use its services, see How Google uses information from sites or apps that use our services and the Google Privacy Policy.
- Where required by law (for example for visitors in the European Economic Area, the United Kingdom and Switzerland), personalised advertising is shown only with your consent.
We do not control the cookies set by third-party advertisers. Please review their privacy policies for details.
6. Data Security
We use reasonable technical and organisational safeguards — including access controls, encrypted passwords and secure connections (HTTPS) — to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. Please keep your login credentials confidential.
7. Data Retention
We keep personal information only as long as necessary to provide services, maintain transaction records, resolve disputes, prevent fraud and meet legal and accounting requirements. After that it is deleted or anonymised.
8. Your Rights
Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal data, and may withdraw consent for processing that depends on consent. To exercise these rights, contact us using the details below. We may need to verify your identity first.
9. Children’s Privacy
Our website and services are intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
10. Third-Party Links
The website may contain links to third-party websites (for example government portals). We are not responsible for their content or privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised. Continued use of the website after changes means you accept the updated policy.
12. Contact & Grievance Officer
For privacy questions, requests or complaints, please contact us:
- Online: Contact page